Hi all, I have a machine that I am trying to install Test Complete 14.20 on. It will not run in x64 mode. I get the following error:
Either the installation files or registry data are corrupted or not accessible. Reason: The TCHookX86.exe process has not responded for 5000 ms.
The application will be shut down.
TC will run if I launch the x86 mode but not x64
More Info:
I have 2 Machines. I installed Test Complete and Test Execute 14.20 with no problems on a new machine Win 10 enterprise 1903. It works fine.
I have another machine that had wiped and reinstalled the OS. Win 10 Enterprise 1903. Both machines are setup and on a domain that is managed by IT. It will not run in x64. I installed in the default location.
After I got the error the first time, I uninstalled the product. I went and found every folder related to smart bear and deleted them. I have reinstalled this twice. Still the same error. Before I wiped the OS, I had TC 12 on the machine and it ran no problem. Anyone else having this issue? What are my next steps? Any log files besides event viewer that I can look at?
Event viewer:
The description for Event ID 0 from source TestComplete cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Either the installation files or registry data are corrupted or not accessible. Reason: The TCHookX86.exe process has not responded for 5000 ms.
The application will be shut down.
Thanks